ITSM Engineer
Posted 1 week ago by TESTQ Technologies
Negotiable
Undetermined
Undetermined
Sheffield, England, United Kingdom
Summary: The ITSM Engineer role focuses on overseeing the design, implementation, and improvement of IT services while ensuring alignment with organizational needs through stakeholder collaboration. The position requires managing service performance, capacity, and compliance, alongside driving continuous improvement initiatives. Candidates should possess significant experience in IT service management and relevant qualifications to effectively handle incident and problem management processes. Strong communication and analytical skills are essential for success in this role.
Key Responsibilities:
- Oversee the design, implementation, operation, and improvement of IT services.
- Engage with business and technical stakeholders to ensure service alignment with organizational needs.
- Develop and implement service strategies, processes, and improvements for service delivery and customer satisfaction.
- Monitor service performance using key metrics and KPIs, implementing corrective actions as needed.
- Manage service capacity to ensure seamless operations and avoid disruptions.
- Drive continuous improvement initiatives to enhance service efficiency and reliability.
- Manage and coordinate incident and problem resolution processes.
- Oversee change management activities related to IT services.
- Produce regular service performance reports and communicate findings to stakeholders.
- Manage service budgets ensuring cost-effective delivery of services.
- Ensure IT services comply with relevant regulations, policies, and standards.
Key Skills:
- 8 years of total IT experience with 5 years in IT Service Management.
- Diploma in BE/BTech/MTech/MSc in Computer Science/IT or equivalent.
- ITIL, PMP, or other relevant certifications are highly desirable.
- Strong understanding of IT service management frameworks and best practices.
- Excellent communication and interpersonal skills.
- Ability to collaborate effectively with cross-functional teams and stakeholders.
- Strong analytical and problem-solving skills.
- Experience in managing service performance metrics and KPIs.
- Knowledge of incident, problem, and change management processes.
- Budget management and financial acumen.
- Knowledge of distributed compute systems, especially virtualization platforms, is preferred.
- Major incident management and stakeholder management skills.
Salary (Rate): undetermined
City: Sheffield
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Primary skill Automation Engineer Description Service Lifecycle Management Oversee the design implementation operation and improvement of IT services Stakeholder Collaboration Engage with business and technical stakeholders to ensure service alignment with organizational needs Service Strategy Develop and implement service strategies places and processes to improve service delivery and customer satisfaction Performance Monitoring Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality Capacity Management Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints Ensure sufficient capacity is available to meet current and future demands Continuous Improvement Drive continuous improvement initiatives to enhance service efficiency reliability and customer satisfaction Incident and Problem Management Manage and coordinate incident and problem resolution processes ensuring timely and effective resolution of service issues Change Management oversee change management activities related to IT services ensuring the minimal disruption to business operations Service Reporting produce regular service performance reports and communicate findings to stakeholders Budget Management Managed service budgets ensuring cost effective delivery of services Compliance and Risk Management Ensure IT services comply with relevant regulations policies and standards and manage associated risks To be successful in this role you should meet the following requirements 8 Years of total IT experience with 5 years of relevant IT Service Management experience Diploma in BE/BTech/MTech/MSc in Computer ScienceIT preferred or any engineering field considered or equivalent ITIL PMP or other relevant certifications are highly desirable Strong understanding of IT service management frameworks and best practices Excellent communication and interpersonal skills Ability to collaborate effectively with cross functional teams and stakeholders Strong analytical and problem solving skills Experience in managing service performance matrices and KPIs Knowledge of incident problem and change management processes Budget management and financial acumen Knowledge of distributed compute systems especially virtualization platform is preferred Skills Mandatory Skills : Major incident management, Stakeholder Management