ITSM Demand Analyst - must have ITSM experience
Posted 2 weeks ago by Totaljobs
£425 Per day
Inside
Onsite
Nottinghamshire
Summary: The ITSM Demand Analyst role focuses on managing demand governance and process controls within a Change/Project Office function, specifically for Operating Model or Target Operating Model (TOM) programmes. The successful candidate will be responsible for maintaining the demand pipeline and ensuring effective transition into delivery. This position requires strong stakeholder management and attention to detail, particularly in using ServiceNow for demand administration. The role is based in Nottingham and classified as inside IR35.
Key Responsibilities:
- Maintain accurate and up-to-date demand records within ServiceNow
- Support governance and Demand Management Group meetings
- Track demand progress, approvals, risks, and dependencies
- Support the transition of approved demand into project or portfolio delivery
- Ensure demand data quality and governance standards are consistently maintained
- Identify process improvement opportunities across demand management activities
Key Skills:
- Previous experience working within a Change Office, Project Office, PMO, or Demand Management environment
- Strong experience supporting Operating Model or Target Operating Model (TOM) transformation programmes
- Hands-on experience using ServiceNow for demand or project administration
- Experience managing governance, approvals, dependencies, and demand tracking processes
- Strong stakeholder management skills with the confidence to chase actions and maintain governance standards
- Excellent attention to detail and data quality management
- Knowledge or practical experience of ITIL v4 (desirable)
Salary (Rate): £425 per day
City: Nottingham
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
ITSM Demand Analyst - ServiceNow - TOM - Inside IR35 - £340 per day - 2-3 days a week in Nottingham. We are looking for an experienced ITSM Demand Analyst to join our clients Change / Project Office function. This role will suit someone who has previously worked on Operating Model or Target Operating Model (TOM) programmes and understands how to manage demand governance, process controls, and portfolio transition activities within complex transformation environments. The successful candidate will play a key role in managing and maintaining the demand pipeline, ensuring all demands are accurately captured, governed, and transitioned effectively into delivery.
Key Experience Required:
- Previous experience working within a Change Office, Project Office, PMO, or Demand Management environment
- Strong experience supporting Operating Model or Target Operating Model (TOM) transformation programmes
- Hands-on experience using ServiceNow for demand or project administration
- Experience managing governance, approvals, dependencies, and demand tracking processes
- Strong stakeholder management skills with the confidence to chase actions and maintain governance standards
- Excellent attention to detail and data quality management
Desirable Experience:
- Knowledge or practical experience of ITIL v4
Responsibilities:
- Maintain accurate and up-to-date demand records within ServiceNow
- Support governance and Demand Management Group meetings
- Track demand progress, approvals, risks, and dependencies
- Support the transition of approved demand into project or portfolio delivery
- Ensure demand data quality and governance standards are consistently maintained
- Identify process improvement opportunities across demand management activities
This is an excellent opportunity to join a high-profile transformation programme where governance, operational structure, and demand visibility are critical to success.