IT Support Technician (Service Desk Analyst)

Summary: The IT Support Engineer role within the Maritime Digital Delivery Service focuses on providing modern, flexible, and scalable Infrastructure as a Service (IaaS) solutions for the Navy Digital Hosting project. The position is integral to the delivery team, ensuring effective support and maintenance of digital services. The role requires a proactive approach to problem-solving and collaboration with various stakeholders. Candidates will be part of a dynamic team dedicated to enhancing Navy digital capabilities.

Key Responsibilities:

• Provide technical support for Navy Digital Hosting services.
• Collaborate with the delivery team to implement IaaS solutions.
• Assist in troubleshooting and resolving technical issues.
• Maintain documentation related to support processes and solutions.
• Engage with stakeholders to understand their requirements and provide appropriate solutions.

Key Skills:

• Experience in IT support or service desk roles.
• Knowledge of Infrastructure as a Service (IaaS) concepts.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.

Salary (Rate): undetermined

City: Portsmouth

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT