Interaction Designer (Content and Engagement)

We are recruiting for an Interaction Designer (Content and Engagement) to work in the Content and Engagement team within our Cyber Operations function.

The Content and Engagement team have responsibility for delivering awareness campaigns about cyber security policies and principles within NHS England. We also support an increase in the understanding and adoption of services and tools across the wider health and care sector with the aim of evolving our collective cyber resilience.

Our work spans national, regional and local organisations, interacting with key functions including: communication and engagement, emergency response, information governance, technology and infrastructure, and clinical teams.

The purpose of Cyber Operations is to support safe care and build public trust through the widespread application of cyber security technologies, processes and behaviours. This supports the Transformation Directorate’s goal of delivering the best care and outcomes for the NHS.

The Cyber Operations sub-directorate consists of 4 operational areas:

• Cyber Security Operations Unit (CSOU) – CSOC & SIO
• Cyber Delivery Unit (CDU).
• Cyber Improvement Programme.
• Chief Information Security Office Function (CISO)

About the Role

Manage the proactive and reactive information and engagement needs to deliver strategic impact – including corporate initiatives, high-quality, user-centred content aligned to major programme priorities, and tracking the performance with key metrics.

Oversee processes (including editorial processes) and ensure timely delivery under changing requirements and budget constraints.

Support cyber incident response through sensitive stakeholder engagement, both internal and external to the organisation.

Use evidence, research and prototyping to inform decisions and visualise service or policy changes – distilling complex data and information into simple and engaging formats.

Use appropriate tools and methods to ensure content is engaging and performing to meet team’s objectives.

Communicate complex concepts clearly, applying accessibility, content standards and legal considerations.

NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.

Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services.

In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.

If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

About You

You bring a human-centred approach to public and internal facing services and applications, by creating effective, content and engagement activities which rely on user research and are delivered across the most appropriate channels.

Skilled in agile delivery, you should be proficient in the use of iterative methods and digital tools to develop innovative and workable solutions to many complex problems.

You apply sound judgement and data analysis to make decisions in fast-paced environments.

Comfortable using your experience in content design, behaviour change, and stakeholder engagement – you can support technical teams with ease and empathy to translate complex information into plain English.

You can contribute to strategy, apply accessibility standards and collaborate across government to improve user experience.

Please see the attached Job Description and Person Specification for more information about the role and responsibilities.

Please ensure your supporting statement includes demonstratable evidence and specific examples on how you meet the criteria for each of the key skills specified. This will be used in both the shortlisting and interview processes

Important: Please be aware there are residency requirements you need to meet:

All NHS England Cyber Security personnel must hold Security Clearance level as a minimum. To meet National Security Vetting requirements, SC clearances require 5 years continuous UK residency. In certain cases, this can be reduced to three years continuous UK residency, with additional overseas checks for the previous two years. Candidates who were posted abroad for service with HM Government, Armed Forces or within a UK government role - will still be considered.

Please make sure you meet these requirements before applying for this role. You don’t need to have SC already, however, failure to achieve the requirements for SC after offer will result in the job offer being withdrawn. For further advice please check https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels#security-check-sc

Please be aware that should you be successful in this position, you will be hired to the job title of Designer and this job title is advertised to attract the right skills needed for the role.

If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!