Head of Service Delivery (ITIL)
Posted 6 days ago by Sanderson Recruitment Plc
Negotiable
Inside
Hybrid
Kent, UK
Summary: The role of Head of Service Delivery involves overseeing service delivery operations with a strong emphasis on ITIL practices and process improvement. The position requires effective management of technical teams and communication across all business levels. The engagement is structured as an umbrella contract, requiring on-site presence two days a week in Kent for a duration of six months. Candidates must possess significant experience across multiple industry sectors and demonstrate strong service management capabilities.
Key Responsibilities:
- Must be ITIL accredited - strong on ITIL Adopt and Adapt - process improvement/refinement
- Management of Technical Teams through Matrix Management - service desk/apps support/DBAs/MI/EUC/Supplier Management
- Must be able to talk/communicate at all levels of the business
- Must have significant experience of multiple industry sectors
- Strong on Service Management - eg Change, Incident, Problem
- Will have worked across a variety of industry sectors
- SLAs, OLAs, Process Improvement
- Excellent Communications/Relationship Management etc
Key Skills:
- ITIL accreditation
- Experience in process improvement/refinement
- Management of technical teams
- Strong communication skills
- Experience across multiple industry sectors
- Service management expertise
- Knowledge of SLAs and OLAs
- Relationship management skills
Salary (Rate): undetermined
City: Kent
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Umbrella Engagement - 2 days per week on site in Kent - 6 months - Head of Service Delivery
- Must be ITIL accredited - strong on ITIL Adopt and Adapt - process improvement/refinement
- Management of Technical Teams through Matrix Mgt - service desk/apps support/DBAs/MI/EUC/Supplier MGT
- Must be able to talk/communicate at all levels of the business
- Must have significant experience of multiple industry sectors
- Strong on Service Management - eg Change, Incident, Problem
- Will have worked across a variety of industry sectors
- SLAs, OLAs, Process Improvement
- Excellent Communications/Relationship Management etc
Reasonable Adjustments:
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