Head of Community B2B
Posted 1 day ago by 3Search
£120,000 Per year
Fixed-Term
Hybrid
London Area, United Kingdom
Summary: The Head of Community will lead the development and execution of a global technical community strategy for a high-growth technology business, focusing on enhancing customer experience and advocacy. This role is pivotal in scaling community engagement among developers and data practitioners, ensuring they can effectively utilize the enterprise platform. The position is a 9-month fixed-term contract based in London, with a hybrid working arrangement. The successful candidate will leverage their extensive B2B community leadership experience to drive impactful community initiatives.
Key Responsibilities:
- Set the global community vision, roadmap, and measurable success metrics
- Design scalable operating models covering governance, processes, and KPIs
- Lead platform optimisation or migration projects, including vendor evaluation
- Launch high-impact programmes such as forums, user groups, and super-user initiatives
- Turn community insight into actionable recommendations for Product and CX teams
Key Skills:
- Extensive B2B community leadership experience using platforms such as Khoros or Higher Logic
- A proven track record scaling global, enterprise-level communities
- Experience supporting technical audiences including developers or data professionals
- Strong knowledge of UX, information architecture, SEO, and content discoverability
- Confidence engaging senior stakeholders and shaping strategy around APIs, data models, and analytics workflows
Salary (Rate): £120,000.00 yearly
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: Mid-Level
Industry: Other
• Head of Community (9-month Fixed-Term Contract) • £100,000 – £120,000 + Benefits • London | Hybrid (1-2 days in office)
We are working with a high-growth, international technology business that helps global enterprises unlock smarter decisions through advanced data and analytics. With a collaborative, people-first culture and customers across multiple continents, our client blends technical excellence with a strong sense of belonging.
This 9-month contract has arisen at a pivotal stage of growth, where community is central to strengthening customer experience, accelerating adoption, and deepening advocacy across a sophisticated user base. The Head of Community will define and deliver a global technical community strategy that enables developers, data practitioners, and business users to learn, implement, and scale a complex enterprise platform with confidence.
Role Highlights – The Head of Community will:
- Set the global community vision, roadmap, and measurable success metrics
- Design scalable operating models covering governance, processes, and KPIs
- Lead platform optimisation or migration projects, including vendor evaluation
- Launch high-impact programmes such as forums, user groups, and super-user initiatives
- Turn community insight into actionable recommendations for Product and CX teams
You Will Need – The Head of Community will bring:
- Extensive B2B community leadership experience using platforms such as Khoros or Higher Logic
- A proven track record scaling global, enterprise-level communities
- Experience supporting technical audiences including developers or data professionals
- Strong knowledge of UX, information architecture, SEO, and content discoverability
- Confidence engaging senior stakeholders and shaping strategy around APIs, data models, and analytics workflows
Why You’ll Love It – The Head of Community will benefit from:
- Competitive base salary plus performance-linked bonus
- Private healthcare, life assurance, and income protection
- 25 days’ holiday plus birthday leave and option to buy more
- 6% employer pension contribution (with 3% employee contribution)
- Funded personal development and access to premium wellbeing resources
- Flexible hybrid working and modern London office space
You’ll join at a strategic moment where community insight directly influences product direction, service design, and go-to-market priorities. Your work will create measurable customer and commercial impact within a globally recognised data environment. Apply today to shape the future of customer experience as a Head of Community within a forward-thinking organisation committed to equal opportunity.