Hardware Break/Fix Field Computer Engineer (L2) - London
Posted Today by Global Technology Solutions Ltd
Negotiable
Inside
Onsite
London, England, UK
Summary: The Hardware Break/Fix Field Computer Engineer (L2) role involves providing independent onsite hardware support for HP and Lenovo laptops and desktops across customer locations in London. The engineer will be responsible for diagnosing, repairing, and rebuilding hardware, ensuring adherence to vendor guidelines. This position requires strong technical skills and previous field engineering experience. The role is field-based with a contract duration until December 19th.
Key Responsibilities:
- Attend customer sites to perform laptop and desktop break/fix activities
- Conduct hardware diagnostics, component swaps, repairs, and full reassembly
- Work to vendor guidelines for HP and Lenovo hardware
- Use a mobile service app to:
- Manage, update, and close tickets
- Check in/out parts and return unused components daily
- Perform tasks such as BIOS updates and device branding as required
- Maintain safe working practices and escalate issues through the appropriate support channels
- Deliver professional onsite customer service
Key Skills:
- Strong L2-level knowledge of laptop and desktop hardware (HP/Lenovo preferred)
- Ability to carry out break/fix repairs confidently and independently
- Previous field engineering experience essential
- Own vehicle and basic tools
- Strong time-management and organisational skills
- Flexibility to work across multiple customer sites
Salary (Rate): £210 per day
City: London
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Hardware Break/Fix Field Computer Engineer (L2) - London
Job Title: Break/Fix Engineer (L2)
Location: London (Field-Based)
Contract Duration: Until December 19 th
Working Hours: Monday-Friday, 08:30-17:00
Day Rate: £210 per day (Inside IR35, via umbrella)
Expenses: Mileage and parking claimable
Overview
We are seeking an experienced L2 Break/Fix Engineer to provide independent onsite hardware support across customer locations in the London area. The role focuses on diagnosing, repairing, and rebuilding HP and Lenovo laptops and desktops, including component replacement and hardware-level troubleshooting. HP/Lenovo SQ training is desirable but not essential.
Key Responsibilities
- Attend customer sites to perform laptop and desktop break/fix activities
- Conduct hardware diagnostics, component swaps, repairs, and full reassembly
- Work to vendor guidelines for HP and Lenovo hardware
- Use a mobile service app to:
- Manage, update, and close tickets
- Check in/out parts and return unused components daily
- Perform tasks such as BIOS updates and device branding as required
- Maintain safe working practices and escalate issues through the appropriate support channels
- Deliver professional onsite customer service
Requirements
- Strong L2-level knowledge of laptop and desktop hardware (HP/Lenovo preferred)
- Ability to carry out break/fix repairs confidently and independently
- Previous field engineering experience essential
- Own vehicle and basic tools
- Strong time-management and organisational skills
- Flexibility to work across multiple customer sites
Desirable Skills
- Familiarity with ticketing systems and mobile service apps
- HP or Lenovo SQ certification (advantageous but not required)