DevOps Engineer (ServiceNow,CMDB & Automation )

DevOps Engineer (ServiceNow,CMDB & Automation )

Posted Today by Smartedge Solutions

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Negotiable
Undetermined
Hybrid
London Area, United Kingdom
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Ansible Application Deployment Application Environments Application Programming Interface (API) Automation Azure DevOps Bank Reconciliations Change Management Change Requests Chef (Configuration Management Tool) Cloud Computing Cloud Technology Configuration Item Configuration Management Configuration Management Databases Continuous Integration and Continuous Delivery DevOps External Auditing Gitlab Google Cloud Platform (GCP) Groovy (Programming Language) Information Technology Infrastructure Library Information Technology Operations IT Service Management Lifecycle Management Management Market Trend Microsoft Azure Operational Efficiency Puppet (Configuration Management Tool) Reconciliation Release Management Scripting ServiceNow Software Testing Automation Framework Stakeholder Management Terraform Usability Windows PowerShell Workflows

Summary: The role of DevOps Engineer at Smartedge involves managing and automating processes related to Configuration Management Database (CMDB) and Change Management within ServiceNow. The position requires designing, implementing, and maintaining the CMDB while driving automation initiatives to enhance operational efficiency. The ideal candidate should possess strong expertise in ServiceNow, DevOps practices, and automation frameworks. This position is based in London with a hybrid working arrangement.

Key Responsibilities:

  • Design, implement, and maintain the ServiceNow CMDB structure, ensuring data accuracy and integrity.
  • Define and enforce governance policies for configuration item (CI) lifecycle management.
  • Integrate CMDB with monitoring, discovery, and asset management tools.
  • Perform audits and reconciliation to ensure CMDB compliance with ITIL standards.
  • Develop and implement automation scripts and workflows for infrastructure provisioning, configuration, and application deployment.
  • Integrate CMDB with DevOps pipelines to enable automated updates of configuration items.
  • Collaborate with ITSM, infrastructure, and application teams to ensure CMDB supports operational needs.
  • Ensure CMDB aligns with ITIL and organizational compliance requirements.
  • Identify opportunities to enhance CMDB usability and automation coverage.
  • Administer and manage ServiceNow Change Management modules.
  • Coordinate with stakeholders to assess, approve, and implement changes with minimal risk.
  • Integrate ServiceNow Change Management with CI/CD pipelines.
  • Monitor adherence to change management policies and audit requirements.
  • Provide reporting and analytics on change success rates, risks, and trends.
  • Identify opportunities to optimize change processes and reduce manual effort.

Key Skills:

  • Hands-on experience with ServiceNow CMDB and Change Management modules.
  • Strong knowledge of automation tools (Ansible, Terraform, Puppet, Chef).
  • Proficiency in scripting languages (Python, PowerShell, Shell, Groovy).
  • Familiarity with CI/CD tools (Jenkins, GitLab, Azure DevOps).
  • Experience with cloud platforms (AWS, Azure, GCP).

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Smartedge’s Client is looking for an individual to help with their DevOps Engineer @ London, UK (Hybrid Working) Key area: Op:1 We are looking for a DevOps Engineer – CMDB & Automation to join our IT Service Management and Operations team. This role will focus on designing, implementing, and maintaining the Configuration Management Database (CMDB) , while driving automation initiatives across infrastructure and application environments. The ideal candidate will have strong expertise in ServiceNow CMDB, DevOps practices, and automation frameworks, with a passion for improving operational efficiency, accuracy, and compliance.

Key Responsibilities

  • CMDB Management
  • Design, implement, and maintain the ServiceNow CMDB structure, ensuring data accuracy and integrity.
  • Define and enforce governance policies for configuration item (CI) lifecycle management.
  • Integrate CMDB with monitoring, discovery, and asset management tools.
  • Perform audits and reconciliation to ensure CMDB compliance with ITIL standards.
  • Automation Initiatives
  • Develop and implement automation scripts and workflows for infrastructure provisioning, configuration, and application deployment.
  • Integrate CMDB with DevOps pipelines to enable automated updates of configuration items.
  • Build automated solutions for CI/CD, monitoring, and reporting.
  • Integration & Collaboration
  • Collaborate with ITSM, infrastructure, and application teams to ensure CMDB supports operational needs.
  • Integrate CMDB with cloud platforms (AWS, Azure, GCP) and DevOps tools (Jenkins, GitLab, Ansible, Terraform).
  • Work closely with change and incident management teams to ensure CMDB reflects real-time system states.
  • Governance & Compliance
  • Ensure CMDB aligns with ITIL and organizational compliance requirements.
  • Provide reporting and analytics on CMDB health, automation efficiency, and CI lifecycle.
  • Support audits and risk assessments by maintaining accurate configuration records.
  • Continuous Improvement
  • Identify opportunities to enhance CMDB usability and automation coverage.
  • Stay updated on ServiceNow CMDB capabilities and DevOps automation trends.
  • Recommend and implement best practices for CMDB and automation processes.

Required Skills & Qualifications

Technical Expertise

  • Hands-on experience with ServiceNow CMDB and ITSM modules.
  • Strong knowledge of automation tools (Ansible, Terraform, Puppet, Chef).
  • Proficiency in scripting languages (Python, PowerShell, Shell).
  • Familiarity with CI/CD tools (Jenkins, GitLab, Azure DevOps).
  • Experience with cloud platforms (AWS, Azure, GCP).

Op:2 We are seeking a DevOps Engineer – Change Management (SNOW) to join our IT operations team. This role will focus on managing and automating change processes within ServiceNow (SNOW) , ensuring seamless integration with DevOps pipelines, and maintaining compliance with ITIL standards. The ideal candidate will have strong expertise in ServiceNow Change Management, DevOps practices, and automation tools, with a passion for improving operational efficiency and governance.

Key Responsibilities

  • Change Management Operations
  • Administer and manage ServiceNow Change Management modules.
  • Ensure all changes follow ITIL-compliant processes and organizational policies.
  • Coordinate with stakeholders to assess, approve, and implement changes with minimal risk.
  • DevOps Integration
  • Integrate ServiceNow Change Management with CI/CD pipelines (Jenkins, GitLab, Azure DevOps, etc.).
  • Automate change request creation, approvals, and deployments using ServiceNow APIs and workflows.
  • Collaborate with development and operations teams to streamline release management.
  • Governance & Compliance
  • Monitor adherence to change management policies and audit requirements.
  • Provide reporting and analytics on change success rates, risks, and trends.
  • Implement guardrails to ensure production stability during deployments.
  • Continuous Improvement
  • Identify opportunities to optimize change processes and reduce manual effort.
  • Develop scripts, workflows, and automation solutions to enhance efficiency.
  • Stay updated on ServiceNow features and DevOps best practices.

If this sounds like a role you would be interested in or if you know someone in this field. Connect with me or email me at nagamani.y@smartedgesolutions.co.uk Alternatively, you can call me on Tel: +44(0)203 500 2108.

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