DevOps Engineer – Change Management (SNOW)
Posted Today by Dabster
Negotiable
Undetermined
Undetermined
England, United Kingdom
Summary: The DevOps Engineer – Change Management (SNOW) role focuses on managing and automating change processes within ServiceNow, ensuring compliance with ITIL standards while integrating with DevOps pipelines. The position requires strong expertise in ServiceNow Change Management and DevOps practices, aimed at improving operational efficiency. The ideal candidate will collaborate with stakeholders and teams to streamline change management operations and enhance governance. A passion for continuous improvement and automation is essential for success in this role.
Key Responsibilities:
- Administer and manage ServiceNow Change Management modules.
- Ensure all changes follow ITIL-compliant processes and organizational policies.
- Coordinate with stakeholders to assess, approve, and implement changes with minimal risk.
- Integrate ServiceNow Change Management with CI/CD pipelines (Jenkins, GitLab, Azure DevOps, etc.).
- Automate change request creation, approvals, and deployments using ServiceNow APIs and workflows.
- Collaborate with development and operations teams to streamline release management.
- Monitor adherence to change management policies and audit requirements.
- Provide reporting and analytics on change success rates, risks, and trends.
- Implement guardrails to ensure production stability during deployments.
- Identify opportunities to optimize change processes and reduce manual effort.
- Develop scripts, workflows, and automation solutions to enhance efficiency.
- Stay updated on ServiceNow features and DevOps best practices.
Key Skills:
- Hands-on experience with ServiceNow Change Management modules.
- Strong knowledge of DevOps tools (Jenkins, GitLab, Azure DevOps, Ansible, Terraform).
- Proficiency in scripting languages (Python, PowerShell, Shell, Groovy).
- Familiarity with cloud platforms (AWS, Azure, GCP).
- Solid understanding of ITIL processes, especially Change, Incident, and Release Management.
- Experience in integrating ITSM tools with DevOps workflows.
- Strong communication and stakeholder management skills.
- Ability to work in cross-functional teams and manage multiple priorities.
- Analytical mindset with problem-solving capabilities.
- ServiceNow Certified Implementation Specialist (CIS) – Change Management (preferred).
- ITIL v4 Foundation certification (preferred).
- Experience in large-scale enterprise environments (preferred).
- Exposure to monitoring tools (Splunk, Prometheus, ELK) for change impact analysis (preferred).
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Role: DevOps Engineer – Change Management (SNOW) Experience: 5-10 Years
We are seeking a DevOps Engineer – Change Management (SNOW) to join our IT operations team. This role will focus on managing and automating change processes within ServiceNow (SNOW) , ensuring seamless integration with DevOps pipelines, and maintaining compliance with ITIL standards. The ideal candidate will have strong expertise in ServiceNow Change Management, DevOps practices, and automation tools, with a passion for improving operational efficiency and governance.
Key Responsibilities
- Change Management Operations
- Administer and manage ServiceNow Change Management modules.
- Ensure all changes follow ITIL-compliant processes and organizational policies.
- Coordinate with stakeholders to assess, approve, and implement changes with minimal risk.
- DevOps Integration
- Integrate ServiceNow Change Management with CI/CD pipelines (Jenkins, GitLab, Azure DevOps, etc.).
- Automate change request creation, approvals, and deployments using ServiceNow APIs and workflows.
- Collaborate with development and operations teams to streamline release management.
- Governance & Compliance
- Monitor adherence to change management policies and audit requirements.
- Provide reporting and analytics on change success rates, risks, and trends.
- Implement guardrails to ensure production stability during deployments.
- Continuous Improvement
- Identify opportunities to optimize change processes and reduce manual effort.
- Develop scripts, workflows, and automation solutions to enhance efficiency.
- Stay updated on ServiceNow features and DevOps best practices.
Required Skills & Qualifications
- Technical Expertise
- Hands-on experience with ServiceNow Change Management modules.
- Strong knowledge of DevOps tools (Jenkins, GitLab, Azure DevOps, Ansible, Terraform).
- Proficiency in scripting languages (Python, PowerShell, Shell, Groovy).
- Familiarity with cloud platforms (AWS, Azure, GCP).
- Process Knowledge
- Solid understanding of ITIL processes , especially Change, Incident, and Release Management.
- Experience in integrating ITSM tools with DevOps workflows.
- Soft Skills
- Strong communication and stakeholder management skills.
- Ability to work in cross-functional teams and manage multiple priorities.
- Analytical mindset with problem-solving capabilities.
- Preferred Qualifications
- ServiceNow Certified Implementation Specialist (CIS) – Change Management.
- ITIL v4 Foundation certification.
- Experience in large-scale enterprise environments.
- Exposure to monitoring tools (Splunk, Prometheus, ELK) for change impact analysis.