Delivery Manager

About Scrumconnect Consulting:

Scrumconnect Consulting, a multi-award-winning firm recognized with UKIT awards such as Best Public Sector IT Project, Digital Transformation Project of the Year, and a Special Award for Organisational Excellence during the pandemic, is at the forefront of innovation in tech consulting. Our work impacts over 40 million UK citizens, with successful projects in key government departments like the Department for Work and Pensions, Ministry of Justice, HM Passport Office, and more.

Role Summary

We're looking for a rare blend of talent-a Delivery Manager who brings together the strategic mindset of a Product Manager, the empathy of a User-Centred Design (UCD) leader, and the delivery rigor of an experienced Agile practitioner in the public sector.

You will work at the heart of multidisciplinary teams delivering complex public-facing digital services. You'll need to juggle policy, user needs, technology constraints, and GDS standards-while enabling teams to deliver high-quality outcomes iteratively and at pace.

Key Responsibilities
Agile Delivery Leadership

• Own the end-to-end delivery of digital services across Discovery, Alpha, Beta, and Live phases.

• Facilitate agile ceremonies (stand-ups, planning, retrospectives, reviews) with a focus on value delivery and team health.

• Champion iterative delivery, fast feedback loops, and lean approaches to solving problems.

User-Centred & Product Thinking

• Act as the glue between UCD, product, and technical teams-ensuring the user voice drives service design.

• Translate user research insights into delivery plans, prioritising features based on user value and organisational outcomes.

• Align delivery goals with the product roadmap, policy direction, and GOV.UK design principles.

Stakeholder Engagement

• Build trusted relationships with senior stakeholders across government departments, policy, and operations.

• Translate technical and delivery language into clear, outcomes-focused communication.

• Manage expectations, unblock decision points, and foster alignment across service ecosystems.

Delivery Governance & Reporting

• Own delivery governance, reporting, and risk management across multiple teams or work streams.

• Prepare for and contribute to service assessments, spend approvals, and assurance boards.

• Work with commercial and finance colleagues to ensure timely procurement and contract alignment.

Essential Skills & Experience

• Strong UCD/Product background: Prior experience as a product manager, user researcher, or service designer before moving into delivery.

• GDS/GOV.UK experience: Extensive delivery experience in UK government departments (eg DWP, MoJ, HMRC, NHS Digital, Home Office).

• Agile at Scale: Confident leading delivery across large-scale or multi-team programs using Scrum, Kanban, or scaled agile methods.

• Delivery coaching: Experience supporting junior DMs, enabling high-performing agile teams, and shaping delivery culture.

• Communication: Exceptional communication skills with the ability to manage upwards and across departments effectively.

• Resilience: Ability to operate under pressure in politically complex environments while maintaining delivery momentum.

Desirable Experience

• Leading cross-functional teams in GDS service phases (Discovery to Live).

• Familiarity with tools such as Jira, Trello, Miro, Mural, and Confluence.

• Experience working with cross-government platforms (eg One Login, Notify, Pay).

• Previous experience in both central and local government digital teams.

• Service assessment participation or preparation

Our Commitment to Diversity & Inclusion

At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where everyone is respected, valued, and supported. We actively encourage applications from women, people with disabilities, individuals from under-represented communities, and those seeking flexible working arrangements.

As a Disability Confident Level 1 employer, we provide reasonable adjustments throughout the recruitment process and employment to ensure equal opportunity for all.