Data Center Network Build Engineer
Posted Today by LSA Recruit
£40 Per hour
Undetermined
Hybrid
Corsham, England, United Kingdom
Summary: The operational system support (OSS) Engineer role involves providing support for OSS applications within the OSS Operations team, focusing on improving service quality and customer engagement. The position requires managing fault tickets, collaborating with IT teams for standard fixes, and ensuring compliance with IT system standards. The role is primarily remote with occasional travel to customer sites as needed. This is a 6-month contract associated with the DCE Programme for data centre network build.
Key Responsibilities:
- Own support of OSS applications and manage resolution of fault tickets.
- Carry out application administration and pass issues to 4th line support as necessary.
- Develop standard fixes with IT teams to reduce ticket volume.
- Proactively manage applications to enhance reliability and service quality.
- Create, review, and modify documentation to meet standards.
- Collaborate with development teams for IT system improvements.
- Manage licence compliance, IT system security, patching, and capacity management.
- Support customer-related projects, including onboarding devices onto StableNet SNMP.
Key Skills:
- Experience in operational system support and fault management.
- Knowledge of OSS applications and network infrastructure.
- Ability to create and modify technical documentation.
- Familiarity with IT system security and compliance standards.
- Proficient in collaborating with cross-functional IT teams.
- Experience with automated network and service management systems.
Salary (Rate): £40.00/hr
City: Corsham
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
We have an exciting job opportunity for operational system support (OSS) Engineer role at United Kingdom .
Title: operational system support (OSS) Engineer
Duration: Contract
Location: Warwick / Wokingham / Corsham / Farnborough (Vast majority of work is expected to be remote; however, there may be occasional travel to customer sites.)
Duration: 6-month contract
Project name/description: DCE Programme – data centre network build.
Describe the measurable activities and the stages which they are required to be provided
As part of the OSS Operations team , improve service and customer focus and ensure that relevant parties are kept informed throughout any engagement.
Own support of the OSS applications; manage the resolution of fault tickets and the progress of general administration duties as required.
Pass to 4th line support where required.
Carry out the resolution of fault tickets and application administration where required on the OSS estate.
Work with other IT teams to develop standard fixes for use by 1st line support and front line colleagues to reduce volume of tickets into 2nd line and IT support as a whole.
Proactively manage the applications supported to increase the reliability and quality of the services delivered, including reducing fault volumes, impact and MTTR.
Create/Review & Modify documentation within the documentation library to comply with relevant standards.
Work with the development team(s), reviewing and making recommendations for IT system improvements.
Management of licence compliance, IT system security, patching and capacity management to comply with relevant standards.
Customer related projects (MACDs)
Onboarding devices onto StableNet SNMP (Automated Network and Service Management system)
- Device discovery
- Configuring monitoring datapoints
- Setting alerts
- Report creation
- Supporting fault management
- Defect remediation support
Additional info: Overview: Supporting the Programme Team to manage the network infrastructure as it is implemented and transitioned to Early Life Support.