Content Designer/UX Writer

Summary: The role of UX Writer/Content Designer involves creating user-focused digital content for a leading banking client, aimed at enhancing customer experiences across web and mobile platforms. The position requires collaboration with UX/UI designers and product managers to develop seamless digital experiences while ensuring content aligns with brand standards and best practices. The contract is for six months, requiring one day per week onsite in London, and is classified as inside IR35. Banking or financial services experience is essential for this role.

Key Responsibilities:

• Creating user-focused UX copy and digital content across multiple customer journeys
• Working closely with UX/UI Designers, Product Managers and Researchers to shape seamless digital experiences
• Using analytics, user testing and research insights to improve content performance and usability
• Ensuring all content aligns with brand tone of voice, accessibility and content design best practices
• Supporting content strategy across digital products and platforms

Key Skills:

• Strong experience as a UX Writer or Content Designer within digital environments
• Previous experience working within banking, financial services or another highly regulated/complex sector
• Ability to simplify technical or complex information into intuitive customer-facing content
• Experience collaborating with cross-functional digital teams
• Understanding of user journeys, UX principles and digital engagement
• Comfortable working with data, analytics and user research to inform content decisions

Salary (Rate): £425 per day

City: London

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Contract Opportunity - UX Writer/Content Designer
London - 1 day per week onsite
6 Month Contract
£400-£425 per day
Inside IR35
Banking/Financial Services Experience Required

We're currently supporting a leading banking client who are looking for an experienced UX Writer/Content Designer to join a high-performing digital team focused on improving customer experiences across web and mobile platforms.

This is a fantastic opportunity for someone who thrives on simplifying complex journeys and creating clear, engaging digital content that genuinely improves usability and customer outcomes.

What you'll be doing:

• Creating user-focused UX copy and digital content across multiple customer journeys
• Working closely with UX/UI Designers, Product Managers and Researchers to shape seamless digital experiences
• Using analytics, user testing and research insights to improve content performance and usability
• Ensuring all content aligns with brand tone of voice, accessibility and content design best practices
• Supporting content strategy across digital products and platforms

What we're looking for:

• Strong experience as a UX Writer or Content Designer within digital environments
• Previous experience working within banking, financial services or another highly regulated/complex sector
• Ability to simplify technical or complex information into intuitive customer-facing content
• Experience collaborating with cross-functional digital teams
• Understanding of user journeys, UX principles and digital engagement
• Comfortable working with data, analytics and user research to inform content decisions