Business Analyst - ITSM - MSP Transition
Posted 2 days ago by Morgan Philips UK Limited
£500 Per day
Inside
Hybrid
Stevenage, Hertfordshire, UK
Summary: The Business Analyst role focuses on ITSM and ServiceNow within an MSP transition context, requiring a proactive approach to developing business requirements and solutions. The position involves close collaboration with stakeholders and effective governance of internal processes, with a strong emphasis on continuous improvement and innovation. The role is based in Stevenage with a hybrid working arrangement, starting December 1st and lasting until April 2026.
Key Responsibilities:
- Assess and develop business requirements and determine appropriate solution options in partnership with solution architects
- Pro-actively share and promote the solutions delivered
- Provide effective hyper care support for all solutions
- Maintain effective governance across all internal processes
- Identify and evaluate different technologies aligned with business goals and strategy
- Conduct impact assessments for defined process and system changes
- Identify opportunities to improve service, quality, safety, and profitability by improving existing or implementing new processes and systems
- Develop and maintain positive close working relationships with business stakeholders
- Communicate regularly and appropriately with all levels of business stakeholders
- Understand business needs, challenges faced by contracts, and how to deliver benefits
- Establish and maintain a strong innovation dynamic between business stakeholders to drive continuous improvement
- Work with in-house and outsourced IT management to develop current systems, deploy new solutions, and build interfaces between systems as required
- Liaise with clients and partners on joint initiatives and represent the Company as required
Key Skills:
- Experience in ITSM and ServiceNow
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management abilities
- Proven ability to work collaboratively in a team environment
- Experience in governance and process improvement
- Ability to conduct impact assessments and evaluate technologies
- Strong relationship-building skills with business stakeholders
Salary (Rate): £500 daily
City: Stevenage
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Business Analyst - £500 pay per day (via umbrella) - Hertfordshire/Hybrid working
ITSM - ServiceNow - MSP Transition
- Start 1st of December
- To end of April 2026
- Stevenage - Min. of two times per week is essential
.Assess and develop business requirements and determine appropriate solution options in partnership with solution architects
.Pro-actively share and promote the solutions we deliver
.Provide effective hyper care support for all of our solutions
.Maintain effective governance across all internal processes
.Identify and evaluate different technologies aligned with business goals and strategy
.Conduct impact assessments for defined process and system changes
.Help to identify opportunities to improve service, quality, safety and profitability by improving existing or implementing new processes and systems
.Develop and maintain positive close working relationships with business stakeholders
.Communicate regularly and appropriately with all levels of business stakeholder
.Understand what the business needs, the challenges our contracts face, and how we can deliver benefit
.Establish and maintain a strong innovation dynamic between our business stakeholders to help drive continuous improvement
.Work with in-house and outsourced IT management to develop current systems, deploy new solutions and build interfaces between systems where required
.Liaise with clients and partners on joint initiatives and represent the Company as required.
Please note you will receive an automated response advising you that we have received your CV.
Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings.
We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
