Business Analyst (ITIL, SIAM, ServiceNow)
Posted 4 days ago by Whitebridge Group
£500 Per day
Inside
Hybrid
Reading, UK
Summary: Whitebridge is seeking a Business Analyst to assist in defining and delivering a new system for a utilities client. The role requires expertise in transformation projects and service improvement, with a strong emphasis on ITIL and Agile methodologies. The successful candidate will engage with stakeholders and produce high-quality documentation. This position is hybrid remote/home-based and requires immediate availability.
Key Responsibilities:
- Support the definition and delivery of a new system for a utilities client.
- Engage with stakeholders and facilitate discussions.
- Produce high-quality documentation and reports.
- Work within Agile delivery environments.
- Apply ITIL, SIAM, and service management best practices.
- Contribute to transformation or service improvement projects.
Key Skills:
- Proven experience as a Business Analyst in transformation or service improvement projects.
- Strong understanding of ITIL, SIAM, and service management best practices.
- Experience with platforms such as ServiceNow.
- Experience working in Agile delivery environments.
- Excellent stakeholder engagement and facilitation skills.
- Strong analytical and problem-solving capabilities.
- Ability to produce high-quality documentation and reports.
- Familiarity with Agile methodology, user stories, EPICs, (SCRUM, SAFe, etc.).
Salary (Rate): £500 per day
City: Reading
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Whitebridge is looking for a Business Analyst to support the definition and delivery of a new system for our utilities client.
Candidate's required experience
-
Proven experience as a Business Analyst in transformation or service improvement projects.
- Strong understanding of ITIL, SIAM, and service management best practices, working with platforms such as ServiceNow
- Experience working in Agile delivery environments.
- Excellent stakeholder engagement and facilitation skills.
- Strong analytical and problem-solving capabilities.
- Ability to produce high-quality documentation and reports.
- Agile methodology, user stories, EPICs, (SCRUM, SAFe, etc.)
The successful applicant should be able to commit to starting ASAP. The role for will be hybrid remote/home-based, with and will be umbrella based working. Direct applicants only please.