Business Analyst
Posted Today by Envisage Recruitment Limited
£35 Per hour
Inside
Hybrid
Coventry
Summary: The Business Analyst role at Envisage Recruitment Ltd involves supporting the integration of Customer Experience teams into a unified operating model through process mapping and stakeholder engagement. The position requires collaboration with various teams to document processes and identify opportunities for improvement. The role is hybrid, allowing for both on-site and remote work, and is classified as inside IR35.
Key Responsibilities:
- Process Mapping: Lead end-to-end process mapping across CEX functions and adjacent teams, including Regions/Markets and Enterprise teams.
- Documentation: Collaborate with project leads to build a process inventory and document current and future state processes in AIRS (Business Process Management tool).
- Stakeholder Engagement: Gather insights and validate process designs by engaging with stakeholders across various regions, brands, and functions.
- Optimization: Identify duplication, inefficiencies, and specific opportunities for process improvement.
- Governance: Clarify responsibilities and accountabilities for tasks, activities, sign-offs, and decisions (RACI).
- Integration: Document hand-offs and interactions between teams across multiple processes.
- Org Design: Contribute to detailed organization design, transition planning, and change impact assessments.
- Collaboration: Work closely with Programme/Project Managers, People Partners, and Change Managers to ensure timely delivery.
Key Skills:
- Technical: Proven experience in business analysis and process mapping using tools like Visio, Lucidchart, Miro, or Signavio.
- Facilitation: Strong workshop facilitation skills to drive discovery and validation sessions.
- Environment: Experience in large-scale transformation programmes and navigating complex matrix environments.
- Soft Skills: Comfortable with ambiguity, proactive, and able to work independently.
- Domain Knowledge: Experience in automotive, digital, or customer experience (CEX) domains is highly desirable.
Salary (Rate): £34.80/hour
City: Coventry
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Job Description: Business Analyst
Company: Envisage Recruitment Ltd
Contract Type: 6-month contract - Rollover
Location: Hybrid (Gaydon / Remote)
Reports To: Programme Lead
Purpose of the Role: Support the successful integration of four Customer Experience (CEX) teams into a unified operating model. You will deliver robust process mapping to clarify responsibilities, establish new ways of working, and ensure effective delivery within the newly structured organization.
Key Responsibilities:
- Process Mapping: Lead end-to-end process mapping across CEX functions and adjacent teams, including Regions/Markets and Enterprise teams.
- Documentation: Collaborate with project leads to build a process inventory and document current and future state processes in AIRS (Business Process Management tool).
- Stakeholder Engagement: Gather insights and validate process designs by engaging with stakeholders across various regions, brands, and functions.
- Optimization: Identify duplication, inefficiencies, and specific opportunities for process improvement.
- Governance: Clarify responsibilities and accountabilities for tasks, activities, sign-offs, and decisions (RACI).
- Integration: Document hand-offs and interactions between teams across multiple processes.
- Org Design: Contribute to detailed organization design, transition planning, and change impact assessments.
- Collaboration: Work closely with Programme/Project Managers, People Partners, and Change Managers to ensure timely delivery.
Required Skills & Experience:
- Technical: Proven experience in business analysis and process mapping using tools like Visio, Lucidchart, Miro, or Signavio.
- Facilitation: Strong workshop facilitation skills to drive discovery and validation sessions.
- Environment: Experience in large-scale transformation programmes and navigating complex matrix environments.
- Soft Skills: Comfortable with ambiguity, proactive, and able to work independently.
- Domain Knowledge: Experience in automotive, digital, or customer experience (CEX) domains is highly desirable.