AX/D365 Functional Specialist, Supply Chain

Crafting digital excellence behind timeless design.

Location: Andover/Hybrid with travel to Group locations as appropriate

Employment Type: Full Time, 6 month FTC

About Le Creuset

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

The Recipe for Success: Role Summary

At Le Creuset, our IT team plays a vital role in supporting the systems and technologies that drive our global operations. From infrastructure and cybersecurity to data analytics and digital transformation, IT is at the heart of how we deliver excellence across every touchpoint. As part of the IT team, you’ll collaborate across departments to implement smart solutions, maintain robust systems, and enable innovation that supports our iconic brand. Whether optimizing business processes, enhancing user experiences, or safeguarding digital assets, your work will help shape the future of Le Creuset.

We are looking for an experienced professional to deliver project changes and provide second- and third-line support for AX and D365 ERP solutions. This role involves close collaboration with Group and Regional IT teams, business stakeholders, and third-party partners to ensure seamless system performance and successful implementation of enhancements.

Ingredients: Key Responsibilities

• Adhere to the IT project lifecycle, ensuring quality assurance and thorough testing of solutions, and securing CAB approval prior to release.
• Conduct detailed analysis between existing ERP installations and new business requirements, producing functional specification documentation (including standard, customised, and ISV integrations).
• Collaborate with business analysts and stakeholders at various levels to translate business needs into effective technical solutions.
• Facilitate testing and acceptance of new solutions to ensure successful implementation.
• Provide second- and third-line support to key users, identifying issues, small changes, and escalating according to the LC Support Model.
• Prepare and present relevant information to obtain CAB approval for changes.
• Execute software releases in coordination with the Infrastructure Team.

The Perfect Blend What We’re Looking For

• 5+ years ERP support experience, mainly in AX and D365 F&O (other ERP products will be considered e.g. SAP, Oracle, PeopleSoft)
• Proven experience and knowledge of Retail business processes
• Technical experience with EDI
• Experience participating in the requirements gathering process for IT systems
• Bachelor’s Degree: Business or Technology related
• BA/BS Dynamics 365 F&O or AX (2012 R3) certifications
• Software development and / or PM methodology (PMI, ITIL, Prince2)
• Clear and concise oral and written communication skills
• Ability to lead people, teams and projects
• Understanding of aspects of business management and strategic evaluation
• Fluent English, additional languages would be an asset

Why Join Our Table?

At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork. Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

Diversity and Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.