Agile Delivery Manager

We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance. You have the opportunity to work at any of our brand-new Regional Centres and to also work remotely. Contracts vary in length dependent upon the project with the possibility to extend. Your time spent with us short or long term will be invaluable - your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There really couldn’t be a better time to join HMRC for your new contract opportunity!

Key Responsibilities

• Shaping & Evolving the Delivery Model
• Lead a discovery and assessment of the current delivery model in a high priority area, identifying opportunities to improve flow, predictability, and value realisation.
• Recommend and embed an optimised delivery approach that incorporates Agile, Lean, and DevOps aligned practices.
• Ensure the delivery model aligns with a modern technology strategy, particularly where SaaS solutions, cloud native services, and external vendor models are part of the ecosystem.
• Coaching, Culture & Ways of Working
• Coach individuals, teams, and senior leaders to develop situational awareness, autonomy, and high performing behaviours.
• Unlock intrinsic motivation within teams, enabling staff to drive their own change through experimentation, continuous learning, and shared ownership.
• Role model and champion Agile values and principles, encouraging an iterative, outcome focused mindset and reducing reliance on rigid, fixed plan delivery.
• Build psychological safety and healthy interteam dynamics while supporting leaders to adopt a servant leadership stance.
• Practice Leadership & Organisational Transformation
• Provide expert internal consultancy on complex change and organisational level transformation.
• Teach the organisation how to design and run effective transformation programmes, grounded in experience and industry best practice.
• Input into strategic discussions on how we deliver digital services at scale and at pace, sharing accountability with senior leadership to drive change
• Contribute to the development of Agile practice standards and Communities of Practice across digital professions.
• SaaS, Release Management & Technical Alignment
• Bring hands on experience of release management, coordinating releases in environments that require governance, safety, and pace.
• Work with technical teams and product owners to ensure release pipelines and change processes support iterative delivery and rapid feedback loops.
• Support teams to effectively integrate SaaS solutions, manage vendor interactions, and adapt Agile practices to environments with externally controlled components.
• Insight, Risk & Continuous Improvement
• Facilitate and influence the creation of meaningful metrics, balancing outcome, flow, quality, and customer value and support teams to use these for decision making.
• Identify systemic impediments across teams and programmes, enabling their removal or mitigation at the appropriate level.
• Challenge existing practices and introduce new ways of working that encourage collaboration, experimentation, and continuous improvement.

Essential Skills & Experience

• Extensive experience coaching in complex or regulated environments.
• Experience leading Agile transformation at organisational scale
• Deep, practical knowledge of Agile frameworks (Scrum, Kanban, SAFe, XP, Lean).
• Demonstrable experience supporting largescale or high risk delivery initiatives.
• Experience with SaaS based delivery, cloud platforms, or mixed inhouse/vendor models.
• Hands on release management experience (e.g., phased, continuous delivery, controlled deployments).
• Proven ability to influence and coach senior leaders, enabling cultural and behavioural change.
• Strong facilitation, mentoring, teaching, and conflict resolution skills.
• Ability to tailor Agile approaches to organisational context and constraints.

Desirable

• Advanced Agile certifications (PSM II/III, PKS/KMP, ICPACC, ICPATF).
• Experience with DevOps practices and tooling.
• Experience with digital governance frameworks or government delivery environments.

What Success Looks Like

• A clear, well understood delivery model enabling faster, more predictable, and more outcome focused delivery.
• Teams working with high autonomy, creativity, and intrinsic motivation.
• Leaders who actively guide, support, and embed new ways of working.
• An organisation capable of running its own transformation programmes without relying on external consultancy.
• A culture that values experimentation, learning, and sustainable change.

Our Values

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact your designated recruiter to request accommodation.