1st Line Service Desk Technician
Posted 3 days ago by TipTopJob
Negotiable
Undetermined
Undetermined
Gloucester, England, United Kingdom
Summary: The role of 1st Line IT Service Desk Engineer involves providing IT support within a high-performing team at a rapidly expanding managed service provider in Gloucester. The successful candidate will engage in both basic service desk queries and infrastructure project work, requiring strong people skills and prior experience in a similar role. This position offers opportunities for career progression and professional development through training and certifications.
Key Responsibilities:
- Provide O365 support and administration
- Assist with SharePoint, Azure queries, Teams, and basic InTune support
- Support Outlook and email issues
- Log and categorize incidents while responding to support requests
- Troubleshoot and resolve IT issues
- Ensure users are updated and SLAs are met
- Build, install, and configure hardware and software
- Work on an IT Service Desk and live infrastructure projects
Key Skills:
- Excellent people skills
- Experience in a 1st line IT support role
- Knowledge of O365, SharePoint, Azure, Teams, and InTune
- Proficiency in troubleshooting Outlook and email issues
- Ability to log and categorize incidents effectively
- Experience in hardware and software installation and configuration
Salary (Rate): undetermined
City: Gloucester
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
1st Line IT Service Desk Engineer : Gloucester: Up to GBP28,000
I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The right IT Service Desk Engineer will possess excellent people skills and will have worked in 1st line role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as basic 1st line service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment.
The succcessful IT Service Desk Engineer will be working in the following areas and will possess the below skills:
- O365 support and administration
- Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience
- Outlook and email support
- Responding to requests for support by logging and categorising incidents
- Troubleshooting and resolving issues
- Ensuring users are kept up to date and that SLAs are met
- Building, installing and configuring hardware and software
- Working on an IT Service Desk as well as working on live infrastructure projects
Benefits Of The Company/role Include
- Holiday allowance
- Company pension
- Profit share scheme
- Microsoft training courses and certifications
- Fantastic opportunties for career progression.
Apply Below
If you are interested in this position please click apply. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent and contract roles within Engineering and Manufacturing, IT and Digital, Science and Technology and Service and Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.