EPR Change Support Officer

Lewisham and Greenwich NHS Trust is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across London boroughs of Lewisham, Greenwich and Bexley. We are embarking on the biggest programme of digitally-enabled clinical and operational transformation we have ever undertaken. The Electronic Patient Record (EPR) Acceleration Programme is our exciting and challenging programme aimed at transforming the way we deliver health and care through the implementation of a new EPR solution that aligns our acute and community services. Key to the success of the EPR implementation will be the engagement and involvement of staff and service users in developing and delivering the transformation. We are seeking enthusiastic and motivated EPR Change Support Officers to join our EPR Delivery Team and play a key role in supporting this transformation. As an EPR Change Support Officer, you will work closely with clinical, operational, and corporate teams to support the delivery of change activities that prepare staff for new ways of working and ensure successful adoption of the EPR system. You will contribute to a safe and effective go-live, helping to improve patient care, staff experience, and operational efficiency across the Trust. This is a fixed-term contract with a fixed end date of 01 June 2027. As a result, the actual duration of the contract may be less than 12 months for some candidates, depending on their start date. The EPR Change Support Officers will support the planning, coordination, and delivery of change management activities across the EPR Programme. Working alongside programme colleagues and operational stakeholders, you will help ensure staff are informed, engaged, prepared, and supported throughout the implementation journey.

Key Responsibilities Include

• Supporting the delivery of change and engagement activities across multiple workstreams.
• Working with clinical and operational teams to understand current processes and assess the impact of change.
• Assisting with readiness assessments, stakeholder engagement, and adoption activities.
• Developing and maintaining communication materials, presentations, and project documentation.
• Supporting project planning, risk management, issue tracking, and reporting activities.
• Building effective relationships with stakeholders across the organisation and external partners.
• Promoting programme objectives and supporting activities that contribute to a successful EPR go-live.
• Identifying opportunities to maximise benefits realisation and support sustainable change.

Our People Are Our Greatest Asset. When We Feel Supported And Happy At Work, This Positivity Reaches Those Very People We Are Here For, The Patients. Engaged Employees Perform At Their Best And Our Equality, Diversity & Inclusion (EDI) Initiatives Contribute To Cultivate a Culture Of Engagement. We Have Four Staff Networks, a Corporate EDI Team And a Suite Of Programmes And Events Which Aim To Insert The 5 Aspirations Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development Widening access (anchor institution) and employability Improving the experience of staff with disability Improving the EDI literacy and confidence of trust staff through training and development Making equalities mainstream

For further details / informal visits contact: Name: Sophie Youett Job title: Head of EPR Change Email address: sophie.youett1@nhs.net Telephone number: 07502629583